How to Manage and Enhance Employee Performance within Your Organisation
The people employed by a company have a definitive impact on how the company is run, to what extent business goals and objectives are met, and how the company performs overall. While there are many different definitions and interpretations of employee performance, it generally can be seen to what extent the employees perform the tasks they are employed to carry out. All kinds of problems can creep in, like demotivated staff, low morale, inadequate compensation, bad leadership, and ineffective recruitment, which can all contribute to the problems that the organisation may experience while operating. People need to work in a particular way in order to make a meaningful contribution to the success and productivity of the organisation, and when this does not happen the business may become less successful, or in extreme cases, flounder completely.
Identify Employee Performance Issues
In order to improve the performance of employees, it is crucial that the reasons for bad performance or low productivity are identified first. There is no way to apply a solution when it is not clear what exactly the problem is. This process will usually include the following:
- Assessing task performance: The extent to which the employee carries out their tasks successfully is usually considered the most important measure. Objectives or key performance indicators are set for employees, and during performance reviews, these are evaluated and discussed. This allows the business managers to identify where the employee does not perform as expected.
- Soft performance: This entails measuring the effect the employee’ presence has on the organisation. This would include employees carrying out tasks that are not within their direct job descriptions or remit, assisting colleagues, and their overall contribution to the productivity of the organisation.
- Organisational behaviour: Sometimes an employee may not work within the norms of the organisation and can, as a result, cause risk to other employees or themselves. Social attitudes have a lot to do with this and this may include things that may seem harmless at first, like gossiping, rude behaviour, spreading rumours, organisational sabotage, or even theft. The people who do display these behaviours are often already disengaged with the employees and the organisation, and they can adversely affect the performance of both employees and the organisation.
3 Ways to Improve Employee Performance
There are 3 ways in which one may be able to improve employee performance, including:
- The setting of clear and achievable objectives: If an employee is not clear on the goals they need to achieve or feel overwhelmed by their objectives, they may not perform as well as they could and should. If they understand the objectives, it will not only become clearer for the employee to understand what is expected of them, but it is also easier for the company to measure their progress and degree of success in meeting these objectives at a later stage.
- Customised approach: There is no one-size-fits-all when it comes to personal and professional development. The person should be seen as an individual and a development programme applied accordingly.
- Recognition of good performance: Good work should be rewarded and acknowledged in order to enforce it. Verbal praise, the chance of promotion, a bonus, or even a small reward such as a gift card can go a long way towards making employees feel better about their achievements.
If you are serious about your employee performance and would like to find out more about how to improve the productivity and performance of your employees, contact our team at FWA Organisational Development today. By drawing upon our knowledge and experience, we will be able to help your company, as well as your individual employees’ performance.