Four Ingredients of Successful Staff Management
It is common knowledge – and an indisputable fact – that employees are a company’s greatest asset. A great team is what gives a company the competitive edge. This is why proper staff management is absolutely vital for the success of any business venture. You want to attract and retain the very best employees; encourage, develop, and stimulate them to keep them at the top of their game; and make them feel like an integral part of the business in order to earn their dedication.
This makes complete sense. Yet, proper staff management is not that easy and straightforward. How often do we hear stories about nightmare managers, unhappy employees, and lacklustre performance from competent teams? The truth is that proper staff management deals with people – individual human beings – and not just the business and its interests. And people are complex creatures.
There are many guides, studies, and courses on proper staff management, and all of them, in some way or another, will address the following four aspects:
Proper communication is the cornerstone of effective staff management. Without proper communication, there can be no teamwork. Employees need to understand what it is that is expected of them, they need to be able to communicate openly and regularly with their peers to perform effectively and optimally, and they need to be able to turn to the manager or leader with any concerns, queries, or challenges without fear.
A healthy team requires a healthy environment. A vital part of staff management is managing the work climate. Employees are people, and in order to function at their best, they need to work in a comfortable and friendly environment. This adds to overall staff happiness, makes employees feel safe, and promotes healthy and open communication (see the previous point). All of these, in turn, lead to increased productivity.
Managing people is about more than merely delegating work. For people to perform at their best, they need to do more than simply go through the motions – they need to care about what they do. In order for them to do this, they need to be assigned leadership roles and/or be empowered to take charge of their tasks. By being allowed to take responsibility, people tend to feel more involved and integral to a project and the resulting outcomes.
People respond to rewards. This does not have to mean higher salaries or be in monetary form. The mere act of recognition, like a thank you, can go a long way. Whether it is verbal, in writing, in private, or at a function, recognising the efforts of team members inspire loyalty, dedication and a feeling of achievement. It also serves to reinforce positive behaviour, leading to that type of behaviour becoming entrenched in everyday work culture.
To unlock the full potential of your team, get in touch with FWA Organisational Development. We have been helping businesses and their teams reach greater heights since 1982. We boast experience in staff management across a broad spectrum of industries, including financial services, IT, environmental management, manufacturing, mining, and FMCG to name a few. By tapping into and applying our knowledge, your business too can benefit from increased performance, teamwork, and reduced staff turnover.